Communeteer Software, based in Tel Aviv, has developed a Volunteer Management Service that is changing the way Volunteers are being managed in organizations. The Founders Liat Chin and Erica Narcyz believe that volunteers are a precious resource that organizations should nurture and cultivate over time, and have developed a unique software that translates this statement into a set of actions. Liat who initiated the social entrepreneurship identified a need amongst corporates and NGOs in their ability to manage volunteers and maintain them over the long term. “Many organizations struggle to keep volunteers engaged in their volunteering, which can lead to high volunteer turnover and a cycle of investing resources in new volunteer recruitment,” says Liat. Having researched several organizations, she came across this phenomenon time and again and this brought her to decide to develop a solution to this problem.

Whether you are a Corporation with Volunteering as part of your Corporate Social Responsibility Program, or a Non-profit that has Volunteers that carry out your mission, Communeteer can take your volunteer management to the next level with an infrastructure to support daily management activities.  Basically, Communeteer can be used by any organization that manages volunteers - non-profits, corporates, communities and educational institutions.

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teer is a cloud-based solution, meaning that it is available all the time, and there is no need to download the program, but rather simply to enter login information and access the service on mobile or desktops.  Communeteer was developed with volunteers and volunteer managers in mind - the system is easy to use and intuitive, and is designed to save volunteer managers hours of administrative work every week.  Most volunteer programs today are being run using a combination of tools such as email, excel and messaging such as Whatsapp. Without a one-stop-shop it is almost impossible to preserve organizational data and be able to use and manage all the information efficiently. Communeteer brings a solution that combines these needs as well as preserves the data and makes it easy to manage and maintain.

The solution is unique in its approach –  placing the volunteer’s needs in the center. “Each one of us operates and initiates activities differently but what we have in common is the need to belong, seek meaning and appreciation”. Having said that, the software provides each volunteer their own social ID and documents their S O C I A L   J O U R N E Y - a collection of special moments – photos, videos and interactions with fellow volunteers, volunteer leaders and beneficiaries.  This collection of precious moments, the meaning they find in their volunteering, the appreciation shown to them empowers each volunteer.

To support the need to belong, Communeteer has introduced online communities. In this online space volunteers are encouraged to share information and experiences with each other, building volunteer solidarity and commitment to volunteering projects.  They can chat, ask questions, get feedback, organize volunteering and help and support each other in their volunteering.

The

easy to use software combined with set of algorithms enables interaction using Gamification models. In addition, the Communeteer platform follows volunteer participation and volunteers are recognized for their progress and dedication. Communeteer provides the framework for all volunteers to become active participants, support fellow volunteers, progress to successive volunteering levels, receive the recognition they deserve, and thereby become empowered to drive the greatest social impact.

Volunteer leaders and organizational management enjoy the benefits of a service that keeps them in touch with what’s going on in the field.  Updates, experiences and data are entered by the volunteers themselves, bringing volunteer leaders’ attention to any issues that need to be attended to.  As volunteers update the system as they volunteer, the volunteer leaders get information that is timely and relevant.

On the next level up in the organization, management gets a complete picture of all their volunteer activities.  No longer is the information gathered manually or by word of mouth, rather analytics collaborate and display the information for management to see. Volunteer activities are benchmarked, measured, and analyzed demonstrating the organization's positive impact on communities.

Intel Israel and Big Brother, two of our customers have the following to say about Communeteer

Revital Bitan, Corporate Social Responsbility Manager, Intel Israel says, “As part of our cooperation with the 8200 non-profit, Intel was happy to try out this innovative platform, unique to Israel at a world class level that harnesses innovative technology to manage and measure community involvement, collection of quantitative and qualitative measurements from volunteers in order to improve their social involvement, retain and empower volunteers.” 

Dorit Weschler, of Big Brother, an NGO in Israel who are using the Communeteer platform in its branches across the country, says, “The Communeteer platform has enthused and motivated our team and volunteers and opened them up to a new world of communication. Incentives and group sharing encourage the volunteers to report and the platform provides the option to receive regular reports on developments on the ground. The system is convenient and accessible and tailored exactly to our needs. We all benefit from the service, and of course the real winners are obviously the children to whom we are able to give better service.”

In conclusion, Communeteer provides value to both the volunteer and volunteer leader providing a cycle of incentives to use the software as a tool to maximize the organization’s social impact.

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