By Rivka Borochov
When every second counts, a new dispatch console developed by Israelis can help coordinate emergency teams so they can respond faster to save lives and avert catastrophes.
The Aeonix Dispatch Console is the latest offering from Tadiran Telecom. The cost-effective software and interface brings emergency and police crews “up to speed” with a plug-and-play solution that integrates all technologies used by dispatch teams.
For teams working in the field, the management console includes state-of-the-art touch screens, integration with GPS and even locally installed closed circuit television systems (CCTV).
This helps dispatch teams at ground control direct attention to those in need more accurately and efficiently.
“It’s to help a dispatcher manage the situation,” says Eran Sagi, the corporate VP for marketing at Tadiran Telecom.
“When a dispatcher starts to deal with an issue, they need to consider and work with different types of forces: the police on the ground, ambulances, the fire brigade. We provide a dispatch console for them –– an application that will let them communicate with different types of people that they will need to work with.”
This is not the first product of its kind on the market, Sagi notes.
But Israel is called the startup nation for a reason, and this reputation is built inside Tadiran’s Aeonix system. “What we developed is based on new technologies on the market, so it can work with all the latest [gadgets] like smartphones and tablets – and it gives an opportunity to dispatchers using these tools to communicate with all the people involved.”
Cuts down response time to save lives
The bottom line is that Aeonix can shorten response times for ambulances cutting through traffic, for fire brigades locating grandma on the third floor, or police search teams out looking for a missing child. In all cases, each second could mean the difference between life and death.
Sagi draws up a scenario: “Let’s say there are officers out in the field. The dispatch will communicate to them through this application and with a special user interface can even create groups of officers. There may be one group on one side of the city. And assuming that there is a ‘situation,’ with a push of a button, all the member officers of that group can get the same message.”
And then they can react to that message collectively.
Situation under control? Or send out more help? “The dispatch will be able to see CCTV cameras of the street in question in real time by pushing another button,” Sagi notes.
Aeonix also can be used by energy and water utility companies to detect a leak, outage or other urgent issue quickly.
Eran Sagi of Tadiran Telecom Aeonix is not a disaster-management solution. “What we are doing here is something simpler,” says Sagi. “Ours doesn’t integrate with so many systems – and it doesn’t cost nearly as much as the more sophisticated systems either.”
Aeonix can be installed onto any off-the-shelf equipment or used in a virtual manner.
Currently, Tadiran Telecom is looking for partners. The Israeli company will provide the integration, and power and transportation companies will get easy-to-use solutions for their dispatch needs. The first clients are now installing the Aeonix solution in India and China.
Unlike in Western countries, these fast-growing Asian economies are quick to develop and use new technologies that speak different technological languages.
Tadiran, from which Tadiran Telecom was spun off, began 50 years ago as an appliance company, and in recent history Tadiran Group’s “daughter” companies are in the high-tech business.
Some of the world’s largest companies already rely on Tadiran Telecom, which employs 200 people in Petach Tikva, Israel. China, India and the United States are among 41 countries around the world where its products are deployed.